Execution of operational O2C activities Demand Capture;
Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP;
Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation.
To execute accurately and timely daily activities and functions in:
Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
Perform periodic activity relevant review´s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of O2C processes.
Degree in Accounting, Finance, Economics or similar;
Previous Customer Service and/or O2C experience;
Previous Supply Chain experience and advantage;
Proficiency in English and Swedish;
Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
Able to propose and implement improvements in procedures in the O2C Process;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service;
Explain financial implications to Customers / Stakeholders and ensure their buy-in to expected behaviors.
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
To apply, please submit your resume in English to the following email: ---@---
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